Has Walmart Beat Amazon Using an Omnichannel Returns Strategy?

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Amazon has reigned supreme in e-commerce for years, but Walmart is well on its way to making the e-commerce giant a little nervous. Amazon acquired Whole Foods and dropped the price of Prime Pantry through Prime Perks. Amazon began looking into brick-and-mortar storefronts, hoping to capture a new slice of the omnichannel pie.

Walmart has a different approach, and in several ways, Walmart is positioning itself to best Amazon in e-commerce through an innovative, omnichannel return strategy. To understand the true scope of this accomplishment, supply chain leaders need to understand the precursor steps Walmart has taken.

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Welcome To The Supply Chain Game Changer ™ Blog!

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The Supply Chain Game Changer ™ Blog!

Welcome to the Supply Chain Game Changer ™ blog.

The Supply Chain touches all of our lives whether it be in business or personally.  No matter what industry you are in or are touched by, all involve the movement of goods, services, and information.  So the most efficient functioning of the Supply Chain affects us all.  And it affects us in every aspect of our lives whether we are consumers, employees, or business leaders.

With a career spent in Supply Chain I’ve seen many ways of performing the processes involved in managing the Supply Chain.  Many of these processes are highly efficient.  Yet many more are highly inefficient.  Regardless, everyone strives to improve the way things are done.  And every experience has been an opportunity for growth.

Supply Chain Management

In this blog I’d like to share my experiences, and those of others, in improving, working in, managing in and being managed by the Supply Chain.  

There have been some remarkable achievements and there have been some missteps along the way.  However there are lessons to be learned and experiences to be shared in every case.  And I hope that this learning and shared experience will be of value as you seek to improve the Supply Chain you are a part of.

On top of that we want to share anything and everything related to Leadership, Change Management, Technology, Procurement, Purchasing, Distribution, Logistics, and much, much more.

Overall Supply Chain Game Changer can serve you as a guide as you do your jobs and as you progress through your career.  The issues and challenges that you face will be different for everyone on any given day.  There is something for everyone in Supply Chain Game Changer.

Additionally I invite you to comment and send me content.  By learning, not only from successes but from failures, we will all be better going forward.  There is a wonderful world of people and experiences that we can all learn from.

So again I welcome you to the Supply Chain Game Changer™ blog.

Let’s go!

How to Optimize Reverse Logistics!

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If you think to optimize reverse logistics isn’t relevant to your business, think again. The global reverse logistics market is expected to reach $604B in the next 5 years, according to Tech HQ.

The combined growth of eCommerce sales and closure of many retail locations led to a recent massive increase in volume of returns. If managing returns and reverse logistics was difficult before, now it has become a critical operational issue that retailers, logistics providers, distributors and supply chain executives cannot ignore.

Is your business ready for returns and reverse logistics at scale? How can you optimize reverse logistics?

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Reverse Logistics and the Power of Your 3PL!

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For many companies, reverse logistics has become an integral part of their business plan, offering them the ability to maximize the efficiency of their operations.

Generally, reverse logistics is defined as “the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal. Remanufacturing and refurbishing activities are also may be included in the definition of reverse logistics.”

Continue reading “Reverse Logistics and the Power of Your 3PL!”

What is Supply Chain Management (SCM)? (Video)

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What is Supply Chain Management?

The term was coined over 35 years ago but still to this day there are a large number of different definitions of SCM.

To someone who is starting out their career, or who is new to the field of Supply Chain, it is understandable that there may be confusion as to the definition of SCM.

But the reality is that there are many expert individuals and organizations who define Supply Chain differently. Are they really that different or are there just subtle nuances in what some people consider SCM that others do not?

Watch our video to learn more about how people define Supply Chain Management!

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Supply Chain Management Tips: Preventing Refund Fraud!

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Managing a supply chain can be strenuous enough without having to worry about the integrity of refund requests. 

Refund fraud is a very real threat to retailers, and it can put a great deal of tension on the customer-to-business relationship. 

Taking a preventative approach can help you make sure you do not fall victim to the scam without having to aggravate or disappoint your honest customers.

Even though a refund here and there might not seem like much of a worry in terms of company finances, the logistical and reputational ramifications can be massive. 

Here are some tips to help you protect and strengthen your supply chain infrastructure:

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The Ocean Plastics Environmental Crisis!

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One commercial on TV states that by the year 2050 there will actually be more plastic in the ocean than fish!

By 2050 there will be more plastic in the ocean than fish!

That’s alarming to say the very least.

We dutifully put any and all recyclable material in our recycling bins every week. While we could certainly do more to reduce the amount of plastic we consume in the first place we have lived with the belief that we were doing our part through recycling.

But everywhere we look on TV and on Social Media we hear about the catastrophic levels of plastic waste floating in our oceans and our waterways, and littering our landscape.

This is a monumental, global environmental crisis caused by a severely broken Supply Chain.

Continue reading “The Ocean Plastics Environmental Crisis!”

Customer Returns State … And What to Do Next! (Infographic)

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Customer Returns are an inevitability in retail.

People buy things, take them home and for various reasons, they will then decide to return them to the store they purchased them.

While retailers likely hate dealing with returns, they need to have a policy in place that all staff understand in order to ensure it’s a streamlined process.

Continue reading “Customer Returns State … And What to Do Next! (Infographic)”

Why is Supply Chain Such a Great Career Path?

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When I started my career the term “Supply Chain” had just been coined. As such it was many years before I actually heard of the term “Supply Chain Management”.

Regardless I pursued my interests and took on an increasingly diverse set of progressive jobs as time went on. Now as I look back on my career virtually everything I did falls under the banner of Supply Chain management.

Given the phenomenal opportunities that Supply Chain offers for personal and professional growth it is a career path which I highly recommend to anyone.

What is it about Supply Chain that makes it such an appealing career path?

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The Downside of Free Returns and Exchanges!

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A new survey from Brightpearl found that 42 percent of U.S. retailers say they have seen an increase in the number of returns and “serial returners” over the last 12 months.

What’s more, 61 percent of the retailers surveyed said they would ban serial returners.

This is an interesting change in an industry that has put so much emphasis on facilitating free returns and exchanges.

Continue reading “The Downside of Free Returns and Exchanges!”

Imagining the Supply Chain of the Future!

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Imagine what the future will look like in Supply Chain!

We don’t mean the near future, but the very distant future.  There are articles which describe what the future of Supply Chain will be like in 2025, or even 2030.

But is that enough of a far-reaching vision to offer much more than an incremental view of what we see today based on existing technology?

Any view of the near future is more likely to describe incremental changes and incremental advancements based on the current knowledge base.  But an extremely distant vision of the future is more likely to offer revolutionary ideas as to what future possibilities are.

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Our 2019 Top 10 List!

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Here at Supply Chain Game Changer our fundamental mission has been to share experiences and expertise in the areas of Supply Chain, Logistics, Distribution, Procurement, Business, Human Resources and more. We now present our 2019 Top 10 list.

In our 3rd year at Supply Chain Game Changer we have had the tremendous opportunity to share more content created by ourselves and a growing number of Guest contributors.

With new articles provided to us every week our audience is allowing us to share ever more engaging content and their incredible intelligence for the benefit of all. We extend our thanks to all and invite everyone to submit articles for our consideration.

Here at the midpoint of 2019 we would like to share the 2019 Top 10 List of our most viewed articles of 2019!

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Linking the Supply Chain and Reverse Chain!

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SC Viral The Pandemic Diaries

In the future, you will know the source of every component in the products you use or manufacture, how it was produced, the energy consumed in its production, perhaps even who will own it next through the reverse chain, and how much they will pay you for it.

This is the natural, inevitable outcome of combining circular economy principles with digitization technologies. Economically, environmentally, and socially, the logic of this is undeniable.

Only our unwillingness to change stands in the way.

We are in the midst of a digital transformation in which technology is helping businesses, entire industries and countries to enable, differentiate and fundamentally define their strategies. This is driving a tremendous amount of innovation and economic growth, while also creating unprecedented challenges as resource and energy consumption increase.

Continue reading “Linking the Supply Chain and Reverse Chain!”

What Exactly Is Reverse Logistics?

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A summer job I had during my University years involved the dismantling of old computer input/output machines and the recovery and salvage of all of the parts.  For me it was good experience and good money.  At the same time the disassembly of most every part of the machines for refurbishment, reuse, and recovery also seemed to be a worthy cause.  It was Reverse Logistics before I knew what that was.

I considered it to be salvage, reclamation and repair activity.  Over the ensuing years I was involved from time to time in other activities that involved quality problems, returns, repair, reclamation or recycling of some kind.

And then at some point all of these activities were included under the banner of “Reverse Logistics”.

What on earth is Reverse Logistics?

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Supply Chain as a Service (SCaaS)!

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I began my career working in a manufacturing plant within an international company that was completely vertically integrated. From component manufacturing through to subassembly manufacturing and end product assembly they did it all.

Within 10 years the company experienced a number of site closures and declared that manufacturing was no longer a core competency. For the site that I was a part of this meant that closure was an inevitability.

Faced with this stark reality we made the choice to spin off from the parent organization and start our own new company, entering the world of Contract Manufacturing.

This was my first experience with Outsourcing, or what I refer to as “Supply Chain as a Service” (SCaaS).

Continue reading “Supply Chain as a Service (SCaaS)!”