Category: Customer Service

On Time Delivery – Get that right First!

What Gets Measured Is What Gets Done!

No matter what industry you are in and no matter what channels you are serving your Customers expect delivery of their goods on time.

You may have different pressures, to increase profits for instance, but you must take care of the basic expectation of on time delivery first.

If you don’t have on time delivery all your other pressures will not matter.   Your customers will go elsewhere and your business will fail.  Even if you have a unique product that no one else in the world has (for now) you must deliver on time to your customers.  If not there will always come a time when your customers will be able to go elsewhere.

Providing on time delivery may seem basic.  But it is the foundation on which the rest of your business must be built.

Continue reading “On Time Delivery – Get that right First!”

The Essential Role of an SEO Agency in Your Digital Marketing Strategy!

Unlocking Success with High-Ticket Digital Marketing Strategies!

In today’s highly digitalized world, having a strong online presence is crucial for the success of any business. One of the key factors in achieving this is search engine optimization (SEO). SEO is the practice of optimizing a website to rank higher in search engine results pages (SERPs) for relevant keywords.

However, implementing effective SEO strategies can be a challenging and time-consuming task, especially for businesses without in-house expertise. This is where SEO agencies come in. In this article, we will explore what an SEO agency is, what they do, and how it can help your business succeed.

Continue reading “The Essential Role of an SEO Agency in Your Digital Marketing Strategy!”

Last Mile Delivery: Stop Shipping Air and Empty Boxes!

Raising the Bar! The Omni-channel Approach to Customer Experience!

When you order something Online there is great excitement in anticipation of opening your package when it arrives.  With any luck the company you have ordered from has provided a positive experience in the online ordering and payment process.  Now you are just waiting for the package to arrive.  You certainly don’t want them to stop shipping.

Most recently we ordered a couple of items online.  They were relatively small items and could easily fit in the palm of your hand.  Within a couple of days a large box arrived at the front door.   I wasn’t quite sure what it was because the box was rather big, big enough for a toaster or perhaps a couple of large board games.

I was surprised when we opened the big box, removed a bunch of crumpled paper and packaging material, and found the 2 small items we had ordered sitting on the bottom of this box.  The items could have fit inside a standard envelope.  Instead they were deliberately packaged in a box which could have held 200-300 of the items.  Why don’t they stop shipping air?

What a waste!

Continue reading “Last Mile Delivery: Stop Shipping Air and Empty Boxes!”

Free Trial vs Product Demo: Which Yields Better Sales?

Content Marketing Strategy – The Decisive Guide!

When marketing products, businesses need to employ various tactics to ensure that their products are seen and considered by potential customers. One of the most effective methods is to offer a free trial or product demo.

Free trials and product demos allow customers to experience or use the product before they purchase it, allowing them to see the value in the product and make an informed decision. According to the Product Led, for most companies, it makes sense to offer a demo, even if you also offer a free trial, because some portion of your customers will always prefer the additional handholding and the opportunity to ask questions before they buy.

Continue reading “Free Trial vs Product Demo: Which Yields Better Sales?”

How Can ECommerce Return Solutions Enhance Operational Efficiency?

The Downside of Free Returns and Exchanges!

If you’ve ever received a damaged or incorrect product, you likely wished for an easier return process. Dealing with ecommerce returns can be frustrating for both customers and businesses. Efficient return management can actually boost your operational efficiency.  

A significant portion of this experience depends on how effectively returns are handled. Efficient ecommerce return solutions enhance customer satisfaction, streamline operations, reduce costs, and inform better business strategies. Let’s explore how advanced return management can transform your ecommerce operations.

Continue reading “How Can ECommerce Return Solutions Enhance Operational Efficiency?”

6 Major Delivery Logistics Trends!

Last Mile Delivery! What is your Strategy?

It was an important year for delivery logistics trends. With ecommerce sales reaching $23 trillion in annual sales worldwide, customers are relying on better and faster deliveries for all sort of goods and services.

But this evolution in the supply chain, and for last mile fulfillment in particular, doesn’t end with retail. From restaurant chains to supermarkets to pharmacies to service providers, the world of logistics is experiencing unprecedented change.  What are the delivery logistics trends?

Continue reading “6 Major Delivery Logistics Trends!”

How to Get Great Amazon Reviews!

How to Sell on Amazon! The Complete Guide!

When you have a product you sell on Amazon, the whole package is important including Amazon reviews, quite literally. 

Customers have thousands of options at their fingertips in any given product category, and that means they can be discerning. Customers can also leave their reviews of your product, and those reviews are an integral part of boosting your sales if they’re positive. 

From having beautifully designed packaging to sending follow-up emails after someone receives your product, you want a streamlined experience that compels your Amazon customers to jump on the site and leave you a great review. 

The following are some tips to get those coveted online reviews. 

Continue reading “How to Get Great Amazon Reviews!”

What to Look for in an Online Fax Service!

Common Photocopier Problems and How to Fix Them!

Online faxing has evolved beyond bulky machines and complicated setups. Today, businesses and individuals can send and receive documents quickly and securely using cloud-based platforms. Choosing the right online fax service makes a huge difference in terms of efficiency, reliability, security, and cost.

Making an informed decision is essential, and key features include ease of setup, security protocols, flexible pricing, and support for various devices and file formats.

Continue reading “What to Look for in an Online Fax Service!”

Choosing the Right Satellite Internet Service Provider!

Choosing an internet service provider can be an unnerving task, let alone being a satellite provider. 

5 Everyday Internet Connection Problems and Solutions!

Why did we mention satellite internet specifically?

Well, the constant impression of satellite internet being slow has become quite prevalent, however, several ISPs are breaking this category and offering the best services to customers across America. 

Due to this notoriety, many people, or even you might be hesitant to opt for satellite internet. Whereas, in reality connecting to a satellite internet service provider is a win. 

Why?

Allow us to explain. 

Continue reading “Choosing the Right Satellite Internet Service Provider!”

The New Car Bait and Switch! A True Story!

Customers Do Not Care About Your Problems!
Get Our Inventory ManagementEBOOK HERE

The “Check Engine” light appeared on my vehicle recently. As the vehicle was over 11 years old and showing increasingly serious signs of breaking down, a trip to the mechanic confirmed that it would cost more to fix the vehicle then it was worth. So my wife and I decided we needed to get a new car.

We quickly researched vehicles and narrowed down the model and brand that we were interested in. After a visit to the local dealership, a test drive and some negotiating we bought a new car.

Within 24 hours of getting our new car our happiness turned to bitterness. The car they gave us was not the vehicle we had bought.

It seemed like we were the victims of a car dealership bait and switch!

Continue reading “The New Car Bait and Switch! A True Story!”

7 Reasons a Sentiment Analysis Tool Would Benefit Your Company!

Affordable Market Research Techniques!

Brands and companies can benefit from sentiment analysis, a procedure in which the analysis of client information is at its core. That also covers your clients’ tweets, comments, and feedback about your services and products.

Generally, sentiment analysis is used in marketing to learn what customers appreciate and what they despise.

Continue reading “7 Reasons a Sentiment Analysis Tool Would Benefit Your Company!”

1001 Networks Offers Delivery Solutions! (Sponsored)

In December 2019, 1001 Networks officially launched!

This site, which operates out of Antibes, France allows people to take control over their business’ shipping and delivery needs. The website offers a place for people to come together and share information.

Right on the homepage of the website, people can see real customer reviews of companies. These detail the experiences people had with their chosen provider, and allows others to learn who to use, or not to use. 

Continue reading “1001 Networks Offers Delivery Solutions! (Sponsored)”

The Home Stretch: Understanding the “Last Mile” of Delivery!

Last Mile Delivery! What is your Strategy?

Imagine you’re tracking a package online–you can see it’s traveled across oceans and continents, through sorting centers and onto trucks, and now it’s finally in your city. But this last bit of journey, known as the “last mile,” is where things can get tricky.

This is the final leg of the supply chain–the part where your package makes its way from the local distribution center to your doorstep. It’s a crucial stage, and often the most complex, costly, and time-consuming part of the whole delivery process.

For businesses, getting this last part right can be the difference between a happy customer and a lost opportunity.

Continue reading “The Home Stretch: Understanding the “Last Mile” of Delivery!”

The 8 Wonders of Your Medical Practice and How to Pump Up those Pillars!

8 Tips for Becoming a Successful Healthcare Professional!

At first glance, your medical practice might not seem as riveting as one of the Seven Wonders of the World; but make no mistake: its similarities are striking; both stand tall while providing structure and both require meticulous upkeep to stay strong over time.

There are eight pillars to consider for any successful medical practice: Patient Care, Communication, Staff Management, Human Resources, Medical Knowledge, Practice Management, Professionalism, and Systems-Based Practice.

Continue reading “The 8 Wonders of Your Medical Practice and How to Pump Up those Pillars!”