Category: Customer Service

A Guide to Personalized Packaging!

Perfect Packaging Design!

We believe that it has been established that thoughtful, personalized packaging resonates with the consumers. It leads to great success if it manages to sway your customers with its appearance, along with satisfying your customer service, experience and product value needs.

It means that you have to give your product packaging considerable time in conceptualization and customization to create a unique customer experience and to meet your business goals.

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What are the Top 7 Trends in Last Mile Logistics?

Last Mile Delivery! What is your Strategy?

Shippers face many challenges in successfully delivering products to end-users, and last mile logistics will be a core focus of change in the coming months. Consumer demands and expectations are rising, and up to 25 percent of consumers are willing to pay extra for same-day delivery.

Also, same-day delivery will reach a 25-percent market share by 2025. By 2018 alone, same-day delivery and last mile logistics will be valued at more than $1.35 billion.

E-commerce is the driving force behind the sudden uptick in last mile logistics, and as explained by Logistics Management, e-commerce is expected to grow to $2.4 trillion by 2018 as well.

To gain a competitive advantage in last mile logistics, shippers need to understand the top seven trends in last mile logistics.

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5 Ways to Reduce Your Call Abandonment Rate!

Video Call Etiquette for a Great Video Call Experience!

Abandoned calls in a business represent missed business opportunities as well as poor customer support. Even though different reasons might force a client to abandon a call, the bottom line is that the client was not able to get what they were looking for. 

However, businesses can implement different strategies to minimize or even eliminate their call abandonment rates. This helps them provide their customers with an amazing experience.

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How to Do More With Less in Your Last Mile Service!

Last Mile Delivery! What is your Strategy?

When we look at the industry leaders, the forecast for the logistics market is clear. Amazon’s continued success at omnichannel delivery and fulfillment, including one-day delivery for Prime subscribers, has increased the pressure on retailers and shippers to provide faster, lower priced, more convenient last mile service delivery and fulfillment.

They, in turn, look to their 3PLs, carriers and logistics providers as key partners in meeting these expectations and launching new last mile service delivery models. The raised expectations, coupled with the current wave of demand driving parcel and package delivery, is driving innovation across the market.

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Signs of a Skilled Dentist in Tooth Extractions and Major Dental Procedures!

Electric vs Manual: Finding the Best Toothbrush for Your Needs!

When it comes to tooth extractions and other significant dental procedures, finding a competent dentist is paramount for ensuring a smooth and successful experience. From wisdom tooth removal to root canals, these procedures require precision, expertise, and a gentle touch.

Here are some key indicators to help you identify whether a dentist in Fonthill or in any other city is proficient in performing these major dental interventions.

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Food Industry Delivery Trends!

Food Waste and World Hunger – The Food Supply Chain is Broken!

It’s never been easier for food companies and food industry to reach their customers. Restaurant delivery has grown 20% in the last five years; while estimates differ, online food delivery sales are estimated to grow as high as $220 billion by 2023 – 40% of total restaurant sales.

Online grocery may lag behind restaurants in online delivery adoption, but it’s definitely growing. Deutsche Bank estimates that the $24 billion online grocery market will surge to 120$ billion by 2025.

One reason for this growth is the recent proliferation of delivery models and fleet types: same hour, same day and next day delivery; single fleet, multi-fleet, crowdsourced fleets and in-house fleets; deliver from store, curbside pickup, delivery from robotic warehouses, and so many others.

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How to Choose CRM for a Marketing Agency!

The Benefits and Challenges of Custom CRM Development for Supply Chain Businesses!

In today’s digitally complex marketing world, marketing companies must have a strong Customer Relationship Management (CRM) system in order to be successful.

The right CRM will not only change how you handle marketing and client relationships, but it will also give you deep insights into data-driven strategies. Choosing the right CRM for your business should be based on a careful analysis of your unique requirements, the system’s features, and its ability to grow as needed.

Your goal with this guide is to help you choose the CRM that works best for your marketing business.

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Luxury Hospitality Around the World Compared!

Hospitality Career Options, Titles and Descriptions!

The luxury hospitality industry is an ever-evolving sector that caters to the most discerning travellers. From opulent hotels in bustling cities to serene resorts in remote locations, the industry offers unparalleled experiences that blend comfort, exclusivity, and personalised service.

Understanding these trends and regional differences is important for industry professionals and travellers alike as the hospitality arena continues to grow.

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How to Plan and Host a Successful Client Recruitment Meeting!

5 Ways To Make Customers Feel Valued!

Every business needs clients to exist and achieve success. They’re the ones who enable your business to generate revenue. If you respect and actively communicate with them, they’ll always look at the bigger picture of working with you for the long term. For this reason, you’d want to adequately plan and host a successful client recruitment meeting to expand your customer base. 

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Ready Your Business For a Season Through Rain or Shine!

10 Great Lessons Learned in Business!

No matter your sector, it always helps to ready your business for a season like winter or summer, as you never know how they will turn out. Summer can be full of rain, and winters can be unseasonably warm.

Even the slightest changes can impact how much foot traffic your business has, and online sales aren’t invulnerable either. So, how do you manage a company through a specific season rain or shine? From marketing to insurance, here are some vital tips to get started.

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Copy Machine Problems and How to Fix!

Should You Buy or Lease Your Photocopier?

If you’ve ever worked in an office it is almost certain you have come face to face with the dreaded photocopier problem. While a trusted copier such as a xerox machine or a Konica Minolta Bizhub certainly do a good job in keeping up with high demands, a copy machine is constantly being stressed, especially in offices with high print demand.

Photocopier problems are not something you can avoid, but something you should be prepared for and possess the know how to resolve the problems. 

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Lead Generation for Supply Chain: 5 Ways to Get Prospects!

4 Challenges in Starting and Sustaining a SIOP (S&OP) Business Process!
Unchaining Change Leadership

Interested in finding a dependable source of warm and high-quality leads to fuel your sales pipeline? Everyone is, however, only a few actually succeed in lead generation.

Lead generation is a pivotal process for business growth in any industry, including supply chain and logistics. Logistics managers and operators, customs brokers, freight forwarders… Businesses should constantly search for and engage potential customers, making sure they are relevant and high-quality.

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What is the Value of Customer Loyalty?

Get Customer Reviews on Loyalty Programs and User Generated Content!

My entire career, I’ve believed that it is easier to get more business from existing customers than to develop new ones. That’s not to say you don’t want new customers, but given the effort and expense involved, trusted relationships and customer loyalty tend to win out over unknowns. 

Yet, when we think about digital transformation, the topic of customer loyalty is typically an unmentioned benefit and nowhere to be found in the ROI rationale.

Why is that? 

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What are Chatbots and Why Does Your Business Need Them?

How Can Chatbots Positively Impact a Business’s Supply Chain?

You can communicate with customers in different ways – by phone, email, SMS, instant messengers, social networks and other channels. It has been proven that not only the quality of feedback is important to users, but also the time of its submission – they expect to receive a response from the support service within 10 minutes. 

Otherwise, the client may go to a “faster” competitor. In this case, you need to contact specialists using keenethics.com. After all, it is experienced developers who know what methods to use in this matter.

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Customers Do Not Care About Your Problems!

Omnichannel Customer Service Best Practices!

“The system is down.  We can’t ship any customer orders. We’re not sure when the system will be back up again.”  Oh no … Customers do not care about this stuff.

Coming into the Holidays, the busiest time of the year, that is the last thing that I wanted to hear.

I thought about it and said, “The Customer doesn’t care.“

From that point forward we pulled together the necessary resources and visibility to get the problem solved quickly.   But the message was clear: The Customer doesn’t care about our internal problems.

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