Customer Service Archives - Supply Chain Game Changer™

7 Ways to Create a Great Customer Experience!

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What is the Value of Customer Loyalty?

Are you looking to get ahead in the game? Having a great customer experience strategy is the way to go. A well-executed strategy will give you positive results, maximize consumer lifetime value, increase your revenue and boost customer satisfaction.

Every stage of a customer’s interaction with your brand can make or break their trust and loyalty in you. How customers are handled determines how they will view your brand.

Creating a great customer experience (CX) has the potential to bring your brand a lot of value. Unfortunately, most companies don’t know how to do this. Thus, it offers you a competitive advantage.

Below are seven ways you can create a great customer experiencechf strategy for positive results:

What are White Glove Services? All You Need to Know!

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Omnichannel Customer Service Best Practices!

The growth of the eCommerce industry redefined the whole meaning of customer satisfaction, including the provision of white glove services.

A product’s quality and price no longer define how much value a good has. The tremendous shift of the seller-consumer dynamics now puts convenience, speed, and outstanding logistics supervision on the consumer’s list for a complete buying experience.

Delivery in the Age of Amazon!

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Last Mile Delivery! What is your Strategy?

Brands don’t have to be Amazon to build stellar last mile delivery and fulfillment operations that win new business and drive customer loyalty.

However, they do have to look deeply and honestly at the way they run their delivery operations today, and then take the next step forward by making the necessary changes.

If you think delivery is just about transporting a product to the buyer, think again.

How to Build Customer Loyalty!

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7 Ways to Create a Great Customer Experience!

As a business owner, you understand that your customers are why your business exists. Therefore, it’s vital to consider them in everything you do.

Your buyer’s needs should be your company’s number one priority; this will boost your sales and build customer loyalty for the foreseeable future.

What is customer loyalty? It is when a customer is interested in your products and services, which they find the satisfaction in their needs. When customers are loyal to your brand, they share their opinion about it and recommend it.

Achieve Immense Results for Staff Efficiency with these Restaurant Floor Plan Tips!

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How to Make Your Restaurant Profitable!

When it comes to running a successful restaurant, having an efficient restaurant floor plan can make all the difference. Not only can a well-designed layout help to maximize workflow and reduce waiting times, but it can also improve the overall customer experience.

Omnichannel Customer Service Best Practices!

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The Omni-channel Approach to Customer Experience!

The growing size of today’s consumer market sets the stage for entrepreneurs and companies of varying capacities to take part. The US consumer market alone was at $1.5 trillion in 2016. And this number is continuously increasing, including omnichannel customer service.

According to an article from AdAge, US Gen Y or millennials are also swiftly increasing their slice of the pie, spending more than $200 billion annually.

McDonald’s Supply Chain Challenge: Switching from Frozen to Fresh Burgers!

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KFC Ran Out of Chicken! What Supply Chain Lessons Can We Learn?

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Back in early 2018, McDonald’s – a pioneer in cold chain distribution – announced that it was testing out using fresh patties instead of frozen in burgers at 300 of its U.S. locations.

Which doesn’t sound like a huge deal, but for one of the world’s largest Supply Chains – one that’s been using frozen burgers in its stores for decades – it represented an interesting test case in how companies can use supply chain strength to pivot as the market changes.

4 Must-Haves in Your Product Packaging Checklist!

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5 Product Packaging Mistakes That Could Cost You Customers!

When shopping for new products, it’s always the packaging that will first catch the eyes of the buyer. For consumers who are yet to try what’s inside, the packaging is often what influences their decision whether to buy it or not, which is why you need a product packaging checklist.

Likewise, when shipping products, the packaging should also be secure enough to withstand the shipping journey. If your products aren’t packaged securely, chances are they’ll end up damaged in transit. Not only will it be detrimental to the buyer’s customer experience, but you’ll also have to cover the costs of a replacement, which includes an additional shipping process too, all at your expense.

If this happens too often, it’ll eventually eat up your revenue.

A Guide to Personalized Packaging!

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Perfect Packaging Design!

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We believe that it has been established that thoughtful, personalized packaging resonates with the consumers. It leads to great success if it manages to sway your customers with its appearance, along with satisfying your customer service, experience and product value needs.

It means that you have to give your product packaging considerable time in conceptualization and customization to create a unique customer experience and to meet your business goals.

What are the Top 7 Trends in Last Mile Logistics?

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Last Mile Delivery! What is your Strategy?

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Shippers face many challenges in successfully delivering products to end-users, and last mile logistics will be a core focus of change in the coming months. Consumer demands and expectations are rising, and up to 25 percent of consumers are willing to pay extra for same-day delivery.

Also, same-day delivery will reach a 25-percent market share by 2025. By 2018 alone, same-day delivery and last mile logistics will be valued at more than $1.35 billion.

E-commerce is the driving force behind the sudden uptick in last mile logistics, and as explained by Logistics Management, e-commerce is expected to grow to $2.4 trillion by 2018 as well.

To gain a competitive advantage in last mile logistics, shippers need to understand the top seven trends in last mile logistics.

5 Ways to Reduce Your Call Abandonment Rate!

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Video Call Etiquette for a Great Video Call Experience!

Abandoned calls in a business represent missed business opportunities as well as poor customer support. Even though different reasons might force a client to abandon a call, the bottom line is that the client was not able to get what they were looking for.

However, businesses can implement different strategies to minimize or even eliminate their call abandonment rates. This helps them provide their customers with an amazing experience.

How to Do More With Less in Your Last Mile Service!

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Last Mile Delivery! What is your Strategy?

When we look at the industry leaders, the forecast for the logistics market is clear. Amazon’s continued success at omnichannel delivery and fulfillment, including one-day delivery for Prime subscribers, has increased the pressure on retailers and shippers to provide faster, lower priced, more convenient last mile service delivery and fulfillment.

They, in turn, look to their 3PLs, carriers and logistics providers as key partners in meeting these expectations and launching new last mile service delivery models. The raised expectations, coupled with the current wave of demand driving parcel and package delivery, is driving innovation across the market.

Food Industry Delivery Trends!

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Food Waste and World Hunger – The Food Supply Chain is Broken!

It’s never been easier for food companies and food industry to reach their customers. Restaurant delivery has grown 20% in the last five years; while estimates differ, online food delivery sales are estimated to grow as high as $220 billion by 2023 – 40% of total restaurant sales.

Online grocery may lag behind restaurants in online delivery adoption, but it’s definitely growing. Deutsche Bank estimates that the $24 billion online grocery market will surge to 120$ billion by 2025.

One reason for this growth is the recent proliferation of delivery models and fleet types: same hour, same day and next day delivery; single fleet, multi-fleet, crowdsourced fleets and in-house fleets; deliver from store, curbside pickup, delivery from robotic warehouses, and so many others.

How to Plan and Host a Successful Client Recruitment Meeting!

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5 Ways To Make Customers Feel Valued!

Every business needs clients to exist and achieve success. They’re the ones who enable your business to generate revenue. If you respect and actively communicate with them, they’ll always look at the bigger picture of working with you for the long term. For this reason, you’d want to adequately plan and host a successful client recruitment meeting to expand your customer base.