Last Mile Delivery! What is your Strategy?

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Amazon has set the benchmark for Last Mile Delivery.  With massive Distribution Centres within a short distance of every major population centre they are able to offer fast delivery of virtually any product they sell.  The Amazon Prime Now service promises delivery within 1 hour.  Amazon Fresh is their grocery delivery option and with their Whole Foods acquisition they are obviously planning for rapid delivery.  And the Amazon promise of drone delivery will further cement their leadership in the Last Mile Delivery race.

So how do you compete with that?  What are your options?  And what is your Strategy?

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Omni-channel vs Multi-channel: How many E-Commerce Fulfillment Solutions do you have?

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“Omnichannel” is certainly the prevalent phrase in the E-Commerce arena.  The expectation in an Omnichannel world is that a customer can order what they want, when they want, on whatever device they want, and have it delivered how they want.

The physical delivery part of the Omnichannel expectation can be very elusive.  Many companies claim that they are Omnichannel service providers.  But are they really?

How many E-Commerce Fulfillment options are there?  And how many do you provide in your company?

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Omnichannel (Part 3) – Could you run out of space in your DC too?

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“We are out of space!”

“What?  We’re only in the middle of September.”

“The receiving docks are backed up.  We have trucks in the parking lot waiting to unload their goods.  There are even more containers on their way.  And we have no empty space left in the warehouse racking.”

That was the actual conversation I had with the head of the Distribution Centre (DC).  We had a big problem on our hands to say the least.

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Omnichannel (Part 2) – The Hidden Complexity in the Retail Supply Chain!

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As consumers the complexity in the retail supply chain is usually oblivious to us. We go to the store and pick up the goods that we want. Or we order goods online from our devices at home, in the office, or anywhere for that matter. We consume the items, returning them if necessary, unaware of all of the work that went into making those goods available to us.

A phenomenal amount of activity goes on behind the scenes to make this experience as seamless as possible. I am not saying that it always goes smoothly. Sometimes items are broken. They are late. Or there is some other issue.

But behind the curtain that is Retail there are a lot of people managing a lot of processes and dealing with a lot of complexity earnestly trying to make your goods available to you.

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Omnichannel (Part 1) – Turn your Brick And Mortar Stores into E-Commerce Distribution Hubs!

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Retailers with Brick and Mortar stores continue to be under tremendous pressure.  Competition is intense in the fast growing Omnichannel E-Commerce world.  Every week there seems to be news about how one Retailer or another is closing more of their stores.

And very few Retailers with Brick And Mortar stores have been able to make a profit in E-Commerce.  Competitors who only sell online without physical stores appear to have an advantage with lower overhead costs.

So how can Brick And Mortar Retailers turn their stores into a competitive advantage plus a source of greater profitability?

Continue reading “Omnichannel (Part 1) – Turn your Brick And Mortar Stores into E-Commerce Distribution Hubs!”