An Acquisition Gone Wrong! A Coup D’Etat in the Boardroom!

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The CEO called an emergency meeting in the Boardroom.  The President of our Division, myself, the prior owners of a company we had just acquired, and one of our major shareholders/board members were to attend.  The sh*t had hit the fan with our latest acquisition.

It had only been a few months since the acquisition had been completed.  This was certainly long enough for the honeymoon period to be over.  But now it looked like we were quickly heading for a divorce.

What went wrong?

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Characteristics of a Barrier Busting Culture!

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When you embark on driving any kind of Game Changing Transformation you will most likely also need to change the Culture.  As the saying goes, “the definition of insanity is doing the same thing and expecting different results”.  So in order to get different results you may have to break through barriers and drive different behaviours from what are inherent in your current Culture.

Your organization is an ecosystem of policies, practices, processes and procedures that are the result of decisions, beliefs and  behaviours.  Over time much of this generally gets accepted as the way it’s always been done and is not open to challenge or to change.  Therein sacred cows, whether real or perceived, can become obstacles to making the changes needed to derive different results from the status quo.

So how do you change your Culture to achieve Game Changing results?

Continue reading “Characteristics of a Barrier Busting Culture!”

The Control Tower – Is Yours Real or Smoke and Mirrors?

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The advancement of digital technology enables the real-time, intelligent management of the Supply Chain.  This now means you need a Control Tower.

But any company’s Supply Chain can still involve tens of thousands of skus, thousands of bills of material, thousands of suppliers, hundreds of transportation vendors, dozens of manufacturing facilities and distribution centres, and numerous customers.

So even if you have a Digital Supply Chain how do you manage this complexity?  The answer is that you need a Control Tower!

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7 Reasons to Switch to Agile Project Management!

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Agile project management article and permission to publish here provided by Andrej Fedek.

The agile approach is one of the most popular methodologies among project managers these days. This approach has been shown to be quite beneficial in supporting companies in developing profitable products/services.

This is primarily due to agile’s emphasis on teamwork and the priority it places on client happiness. Another reason agile is so effective is that it involves project roadmaps and continuously revises them to meet the customer’s growing needs.

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10 Mountain Climbing Strategies and Lessons for Optimum Results!

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Unchaining Change Leadership

I met a guy who had recently climbed Mount Everest. In our conversation I learned that he actually reached the summit on his second attempt, having failed on his first attempt a few years earlier.

On his first attempt he could actually see the summit only a couple of hundred feet ahead of him. But he ran out of fixed rope. Despite being so close to his goal he had to make a decision. Does he risk the attempt given the very high chances that he could die and never see his young son and wife again? Or does he go back down and try again in the future.

In the face of summit fever, that feeling of going for the summit at all costs, he calmly made the decision to go back down, and live to try another day.

It was a fascinating story and lesson that could be applied to life and business. What other lessons can be understood through the experience of mountain climbing?

Continue reading “10 Mountain Climbing Strategies and Lessons for Optimum Results!”

What is VUCA (Volatility, Uncertainty, Complexity and Ambiguity) ?

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Unchaining Change Leadership

In this age of acronyms one of the terms that I have heard more of in recent years is “VUCA”. In short VUCA stands for “Volatility, Uncertainty, Complexity, and Ambiguity”.

It seems to be a phrase designed to capture multiple synonyms for change and chaos, or the conditions associated with chaotic situations. Disarray, turmoil, pandemonium, unpredictability, confusion, and vagueness also capture that sensation of being in an environment that is out of equilibrium in some manner.

In both the personal and professional parts of our lives we are faced with these kinds of challenges each and every day.

Let’s explore more of what VUCA means and how we can better deal with these types of circumstances.

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Creating the Culture to Break Barriers!

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In my experience when you embark on driving any kind of Game Changing Transformation you will most likely also need to break barriers and change behaviours if not the Culture.  As the saying goes, “the definition of insanity is doing the same thing and expecting different results”.  So in order to get different results you may have to break through barriers and drive different behaviours from what are inherent in the current Culture.

Your organization is an ecosystem of policies, practices, processes and procedures that are the result of decisions, beliefs and  behaviours.  Over time much of this generally gets accepted as the way it’s always been done and is not open to challenge or to change.  Therein sacred cows, whether real or perceived, can become obstacles to making the changes needed to derive different results from the status quo.

Having your Call to Action in Place, A Project Name and mandate, and a Holistic Approach are critical.  But the “X” factor that you also need to have a strategy for is Cultural Change.

Continue reading “Creating the Culture to Break Barriers!”

CEO Insights on Value Realization from Customer Success!

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Unchaining Change Leadership

Customer success article was created by Kia Puhm, CEO at K!A CX.  Kia’s site is  thedesiredpath.com.

The Toronto Customer Success Executive Breakfast is a forum whereby local industry leaders get together over breakfast to discuss the still young and rapidly evolving field of Customer Success.

Co-hosted by Natasha Narayan and myself, and Sponsored by Gainsight, senior executives in this field are invited to share their knowledge and expertise amongst their peer group in an intimate and highly interactive setting.

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Seasoned Leadership in Action™! An Interview with Paul Kretz, Head of SCM at Church & Dwight!

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Paul Kretz
Paul Kretz, SCM at Church & Dwight

At Supply Chain Game Changer we believe in sharing experiences and expertise from people in every industry and from across the globe.  As such we have introduced our “Seasoned Leadership in Action™” Interview series at Supply Chain Game Changer.  This interview is with Paul Kretz, Head of SCM at Church and Dwight.

I first met Paul at Celestica.  He left to purse other interests but our paths crossed again later on.  I was at a company that had just implemented a new WMS system in the Distribution Centre.  The system cutover  was a disaster.  And the operation had been run without true Warehouse Management experience as well.  As I looked to recruit a new leader I was looking for a someone who could lead change.

I toured my final two candidates through the Distribution Centre, including Paul.  Their reactions would help me decide who to select.  The other person seemed overwhelmed and lost while looking at the mess in the warehouse.  It wasn’t clear what they would do.  Paul looked at the disastrous situation like a kid in a candy store.  He saw opportunity at every turn.  And instead of  being intimidated by the situation Paul was motivated and inspired.  I found my leader!

Continue reading “Seasoned Leadership in Action™! An Interview with Paul Kretz, Head of SCM at Church & Dwight!”

Our 2019 Top 10 List!

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Here at Supply Chain Game Changer our fundamental mission has been to share experiences and expertise in the areas of Supply Chain, Logistics, Distribution, Procurement, Business, Human Resources and more. We now present our 2019 Top 10 list.

In our 3rd year at Supply Chain Game Changer we have had the tremendous opportunity to share more content created by ourselves and a growing number of Guest contributors.

With new articles provided to us every week our audience is allowing us to share ever more engaging content and their incredible intelligence for the benefit of all. We extend our thanks to all and invite everyone to submit articles for our consideration.

Here at the midpoint of 2019 we would like to share the 2019 Top 10 List of our most viewed articles of 2019!

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I Am Into World Class Performance!

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World Class Performance article created by Kia Puhm, CEO at K!A CX, http://kiacx.com

I am fanatical about the customer journey.

Anyone who has worked with me or been following my articles knows that.

To the point that when people think of my services, they think synonymously of journey mapping.

My messaging about the journey has worked. Check mark.

Continue reading “I Am Into World Class Performance!”

Are You Prepared for the On-Shoring Migration to the U.S.?

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On-shoring article by Tony Giovaniello, President, Economic Development Corporation of Shasta County (linkedin.com/in/giovaniello)

The world is changing due to economic, monetary and politic resets. First, the economy in the US seems to be improving. We can see it our local businesses and the purchasing habits of our communities. We even see charitable contributions on the upswing, not just from the higher income groups, but across the community.

Economic development organizations are seeing more site searches both domestically and from foreign investors. Companies are looking at how to best position themselves related to monetary policy, import/export regulations and tariffs, taxation, and political activities in various places in the world as they relate to stability and economic growth.

Continue reading “Are You Prepared for the On-Shoring Migration to the U.S.?”

Inspiring Olympics Quotes!

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The Olympics are a tremendous source of inspiration in many respects.  Watching the incredibly talented athletes compete is truly amazing.    Whether they win or lose, whether they are favourites or underdogs, or whether they are from your home country or another country, their years of training, commitment, skill and expertise are on full display.

Seeing so many of the countries of the world come together in peace is also a remarkable sight.  Fans and supporters cheer all of the athletes whether they are winning, struggling, or just giving it their all, and no matter where they are from.

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Creating a High Performance Organization! (Infographic)

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We have written many blog posts about Change Leadership and Culture Change.  At its core the overall objective is creating a High Performance Organization (HPO).  For a truly High Performance Organization is one in which their will be high morale and an innate ability to achieve superior results for all stakeholders in the company.

There are relatively few High Performance Organizations.  More importantly there are many, many companies that are actively on the journey to become an HPO.

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Featuring Our 12 Best Change Management Articles!

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Nothing can be accomplished and no vision can be realized without leadership. But even the best leaders know that any goal that they are trying to achieve will inevitably mean some level of change. They need Change Management.

This change may manifest itself in changing business processes, changing job responsibilities and roles, changing organizations, changing infrastructure, changing products and services or even completely changing direction.

While change is inevitable change usually does not come easy. There is no end to the number of challenges, hurdles and barriers that will be put in front of you.

This all requires Change Management, or as we prefer to say, Change Leadership. In this “Featuring” series article we present our best articles on the matter of Change Management and Change Leadership!

Continue reading “Featuring Our 12 Best Change Management Articles!”