The Supply Chain team was generally viewed as lacking in skill and capability by those outside the organization. Customers and other internal functions viewed Supply Chain as a dysfunctional organization as evidenced by the poor Supply Chain performance metrics. And external benchmarking placed our Supply Chain last amongst our competitors. Going to infinity and beyond was a tall task to say the least.
Inside the Supply Chain organization there were a lot of very smart people. But there was no trust, teamwork or synergy. The culture was one more of complacency than of trend setting. And there was a lack of inspired leadership.
Something had to change!
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