At Supply Chain Game Changer we believe in sharing experiences and expertise from people in every industry and from across the globe. As such we have introduced our “Seasoned Leadership in Action™” Interview series at Supply Chain Game Changer. This interview is with Paul Kretz, Head of SCM at Church and Dwight.
I first met Paul at Celestica. He left to purse other interests but our paths crossed again later on. I was at a company that had just implemented a new WMS system in the Distribution Centre. The system cutover was a disaster. And the operation had been run without true Warehouse Management experience as well. As I looked to recruit a new leader I was looking for a someone who could lead change.
I toured my final two candidates through the Distribution Centre, including Paul. Their reactions would help me decide who to select. The other person seemed overwhelmed and lost while looking at the mess in the warehouse. It wasn’t clear what they would do. Paul looked at the disastrous situation like a kid in a candy store. He saw opportunity at every turn. And instead of being intimidated by the situation Paul was motivated and inspired. I found my leader!
ECommerce ROI article and permission to publish here provided by Claire Glassman.
Warehouses play a significant role in businesses that offer goods and products. Whether you have a physical or online store, they’re important since they hold these products and house your inventories.
Since they are beneficial in your business, it is only important that you have an efficient system in place. That’s where a warehouse management system (WMS) comes in.
An effective WMS can significantly improve the efficiency of your business’s daily operations and optimize your warehouse’s overall function, as well as your ECommerce ROI.
As consumers the complexity in the retail supply chain is usually oblivious to us. We go to the store and pick up the goods that we want. Or we order goods online from our devices at home, in the office, or anywhere for that matter. We consume the items, returning them if necessary, unaware of all of the work that went into making those goods available to us.
A phenomenal amount of activity goes on behind the scenes to make this experience as seamless as possible. I am not saying that it always goes smoothly. Sometimes items are broken. They are late. Or there is some other issue.
But behind the curtain that is Retail there are a lot of people managing a lot of processes and dealing with a lot of complexity earnestly trying to make your goods available to you.
During the pandemic more people have been shopping online than ever before. It stands to reason that with lockdowns in place and many physical stores being closed, that ECommerce ordering and shipping is a great alternative to face to face shopping. And customers typically except sellers to consolidate orders they place.
Along with online shopping the never ending push for fast delivery has continued unabated, whether it’s really necessary or not.
The result of this however is that more and more online orders are being fulfilled and delivered piecemeal. An order of 3 or more items more often than not results in the delivery of 3 separate packages. There is no focus to consolidate orders at all. It’s insane.
Unless there is an urgent need for a specific item companies should be consolidating their items in fewer packages and avoiding all of this waste.
ECommerce payment processing is the process of accepting electronic payments for online transactions. Internet-based shopping and banking have immensely grown over the years. Therefore, eCommerce payment processing has become vastly popular. Click for more here.
The common goal amongst all eCommerce businesses is to ensure the payment transactions are successful and the process is simple and hassle-free for customers.
Businesses have long since entered the E-Commerce marketplace. But how do you physically fulfill all of those online orders?
The age of technology and innovation has made E-Commerce order fulfillment business processes and solutions so readily available that it has become highly competitive. This competition is especially apparent in the area of E-Commerce Third-Party Logistics (3PLs).
Predictions article originally published by, and permission to publish here provided by, Kuebix at https://www.kuebix.com
In the book, The Living Supply Chain, the authors argue that, “Speeding up the supply chain is at the root of everything that is good: improved revenue, reduced working capital, higher profitability, and less obsolete inventory. Conversely, slowing down the supply chain is at the root of everything that is bad: working capital write-offs, reduced profitability, and slowing revenues.”
To “speed” up the supply chain is to invest in change and change will come with the digital transformation of the supply chain, which is the major focus for executives in the future.
Much change in the supply chain industry will be due to innovative technologies for digital transformations, along with the recent tax reforms, and the still-current driver shortage/capacity crunch. Digital transformation of the supply chain will change everything – for the better.
These are the innovative technology predictions companies must use to undergo this transformation within their supply chains:
Cloud-based technology deployments lower cost of ownership due to not having a large capital expenditure on hardware and upgrades. Cloud-based solutions are ideal for any size business because they can be scaled up as your business grows and are easier to set-up and manage.
Advanced Analytics will support real-time decision making based on data captured across the supply chain. With analytics, businesses can more effectively predict and fill demand. You can also manage relationships with carriers, suppliers and customers while improving processes. Using advanced analytics in a transportation management network to look at historical traffic patterns, you can plan a truck’s route that takes into account time delays for more accurate arrival times.
Tracking and Tracing of raw materials through manufacturing to the end customer must take on Amazon-like capabilities, meaning customers will know where their orders are at any one time, just like when you order from Amazon. With track & trace, you will get deep visibility to SKU-level information from first-mile to last-mile, including the tracking of costs to better monitor transport spend. Communications with customers will be proactive instead of reactive, alerting customers if their order will be late or when it will arrive.
Supply Chain Visibility will make data collected from end-to-end across the supply chain available to all stakeholders, giving them greater control and visibility into what is happening across the enterprise. You can uncover roadblocks within your supply chain that could lead to delays in shipping.
Blockchain will provide interconnectivity between ledgers of supply chain trading partners, enhancing traceability of transaction history. Automating the flow of information among trading partners provides transparency and boosts efficiencies. Blockchain works with cryptocurrency to determine payment amounts, allowing drivers to be paid as they complete parts of their journey. This completely removes the transport broker from the equation, giving drivers access to quicker settlement. However, blockchain is still a technology that needs further development before it can be proved useful to some businesses.
Artificial Intelligence initiatives require specialists who are hard to find, potentially stalling any projects. AI utilizes algorithms to detect patterns in vast volumes of data and interpret their meaning such as predicting whether a carrier will be on-time based on weather conditions and past performance.
Predictive Analytics, often combined with Artificial Intelligence, helps shippers understand, automate and optimize their supply chain processes to gain better efficiencies. Predictive analytics provides shippers with actionable intelligence and predictions to guide the decision-making process, helping you to reduce costs and optimize operations. Scorecards on carrier performance can alert shippers on which carriers can better meet their service obligations.
The Internet of Things (IoT)– More devices, from pallets to trucks will have sensors embedded to transmit status and performance data. This real-time information will be used for monitoring everything from equipment health to asset locations to order tracking and more. Advanced analytical systems use the data to uncover trends that lead to predictions and performance improvements and cost reductions.
Originally published on Supply Chain Game Changer on March 14, 2018.
When you order something Online there is great excitement in anticipation of opening your package when it arrives. With any luck the company you have ordered from has provided a positive experience in the online ordering and payment process. Now you are just waiting for the package to arrive. You certainly don’t want them to stop shipping.
Most recently we ordered a couple of items online. They were relatively small items and could easily fit in the palm of your hand. Within a couple of days a large box arrived at the front door. I wasn’t quite sure what it was because the box was rather big, big enough for a toaster or perhaps a couple of large board games.
I was surprised when we opened the big box, removed a bunch of crumpled paper and packaging material, and found the 2 small items we had ordered sitting on the bottom of this box. The items could have fit inside a standard envelope. Instead they were deliberately packaged in a box which could have held 200-300 of the items. Why don’t they stop shipping air?
Order fulfillment challenges article and permission to publish here provided by Catherine Park.
If you run an online business, you definitely know that managing it involves many moving parts. Ecommerce order fulfillment is among these moving parts that most eCommerce retailers overlook. Your profitability, customer experience, and overall business growth suffer without effective fulfillment.
2017 was an important year for delivery logistics trends. With ecommerce sales reaching $23 trillion in annual sales worldwide, customers are relying on better and faster deliveries for all sort of goods and services.
But this evolution in the supply chain, and for last mile fulfillment in particular, doesn’t end with retail. From restaurant chains to supermarkets to pharmacies to service providers, the world of logistics is experiencing unprecedented change. What are the delivery logistics trends?
“Omnichannel” is certainly the prevalent phrase in the E-Commerce arena. The expectation in an Omnichannel Fulfillment world is that a customer can order what they want, when they want, on whatever device they want, and have it delivered how they want.
The physical delivery part of the Omnichannel expectation can be very elusive. Many companies claim that they are Omnichannel service providers. But are they really?
How many E-Commerce Fulfillment options are there? And how many do you provide in your company?
It’s been 6 months since we launched supplychaingamechanger.com. Our goal has always been to share experiences and expertise. The site has evolved. The number of categories has continued to grow. And the response has been absolutely tremendous. We can now present our 2017 Top 10 Blog posts.
In that time Supply Chain Game Changer was also selected by Feedspot as one of the Top 75 Supply Chain Blogs on the Internet.
So we thought that this would be a good point at which to share a list of the 2017 Top 10 Blog posts that we have published so far. We would be remiss if we didn’t also thank the phenomenal Guest Bloggers who have given us such great content.
EStore order fulfillment article and permission to publish here provided by Carl Torrence.
With the launch of Amazon’s Prime Membership back in 2005, the rules of the ecommerce game changed. Amazon Prime offered free two-day and cost-effective one-day/overnight delivery options; exclusive to their members.
Needless to say that retailers and ecommerce business owners are having a hard time keeping up with these demands. In fact, meeting customers’ demand for speedy deliveries is among the toughest challenges in the supply chain, as mentioned in MHI’s industry report.
The Black Friday/Cyber Monday shopping extravaganza is almost upon us. While it may seem like a long time for functions such as Marketing or Sales, for your Supply Chain the Black Friday push should be on right now! Your focus must be on Black Friday readiness.
If you have products manufactured overseas for instance then if those products are not either on the ocean right now or en route over land to your Distribution Centres then you are already in trouble! Black Friday readiness is critical.