Omnichannel Customer Service Best Practices!

The growing size of today’s consumer market sets the stage for entrepreneurs and companies of varying capacities to take part. The US consumer market alone was at $1.5 trillion in 2016. And this number is continuously increasing, including omnichannel customer service.

According to an article from AdAge, US Gen Y or millennials are also swiftly increasing their slice of the pie, spending more than $200 billion annually.

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Customer Returns State … And What to Do Next! (Infographic)

Customer Returns are an inevitability in retail.

People buy things, take them home and for various reasons, they will then decide to return them to the store they purchased them.

While retailers likely hate dealing with returns, they need to have a policy in place that all staff understand in order to ensure it’s a streamlined process.

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