Tag: Retail

The Retail industry is unique as it pertains to Supply Chain and the challenges that are associated with serving individual consumers on a personalized basis.

9 Key Considerations in an Effective Last Mile Delivery Strategy

Same Day vs Next Day Delivery … What’s the Difference? (Infographic)

Understanding last mile logistics is only half the battle. Shippers need to reevaluate their existing last mile logistics processes and devise an effective last mile delivery logistics strategy that aligns consumer and business expectation.

This is the only way shippers can safeguard their position in the market and continue to provide products to their consumers. In fact, an effective last mile logistics strategy must consider these nine key points.

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The Christmas Retail Checklist – Get Your Store Prepared! (Infographic)

Innovations in Offline Retail! (Infographic)

Now that the record-breaking Black Friday is behind us, retailers small and large must place their focus over the coming weeks on preparing for the Christmas retail holiday shopping season.

According to a report by Gartner L2, nearly 85%of holiday sales in 2017 took place in brick-and-mortar stores. It’s therefore hugely important for retailers to make the most of this time to get everything ready to maximise sales over the holiday period.

If you’re unsure where to start, we recommend taking a look at this helpful infographic from the team at Colourfast Printing which offers a handy Christmas retail checklist.

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International Expansion in Retail (Infographic)

Innovations in Offline Retail! (Infographic)

The road to international expansion in Retail has been successfully travelled but it is also lined with a lot of accidents and failures. But is it that easy?

“We are going to expand in to the U.S.!”

I heard this refrain many, many times.  The growth and success that a Retailer experiences as they expand in their original, domestic market inspires a level of confidence in the company’s ability to expand beyond it’s geographic borders.

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McDonald’s Supply Chain Challenge: Switching from Frozen to Fresh Burgers!

KFC Ran Out of Chicken! What Supply Chain Lessons Can We Learn?
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Back in early 2018, McDonald’s – a pioneer in cold chain distribution – announced that it was testing out using fresh patties instead of frozen in burgers at 300 of its U.S. locations.

Which doesn’t sound like a huge deal, but for one of the world’s largest Supply Chains – one that’s been using frozen burgers in its stores for decades – it represented an interesting test case in how companies can use supply chain strength to pivot as the market changes.

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Last Minute Supply Chain Preparation for Black Friday!

Get Ready for Next Holiday Now … Make It Boring (From A Supply Chain Perspective)!

Black Friday is almost here!

Retailers have been anticipating and preparing for this over the last year.  It has become the biggest online shopping period of the entire year with expectations for exponential growth over last year.

Further this period is so dramatically busier than at any other time of the year that it has an absolutely enormous impact on the Supply Chain of these companies.

In fact the readiness of the Supply Chain can make or break the success of Black Friday for most any company.

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What are the Top 7 Trends in Last Mile Logistics?

Last Mile Delivery! What is your Strategy?
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Shippers face many challenges in successfully delivering products to end-users, and last mile logistics will be a core focus of change in the coming months. Consumer demands and expectations are rising, and up to 25 percent of consumers are willing to pay extra for same-day delivery.

Also, same-day delivery will reach a 25-percent market share by 2025. By 2018 alone, same-day delivery and last mile logistics will be valued at more than $1.35 billion.

E-commerce is the driving force behind the sudden uptick in last mile logistics, and as explained by Logistics Management, e-commerce is expected to grow to $2.4 trillion by 2018 as well.

To gain a competitive advantage in last mile logistics, shippers need to understand the top seven trends in last mile logistics.

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Value Stream Mapping the Current State Process!

Value Stream Mapping the Future State Process!

We had to begin the transformation of the company’s business processes to support the new business objectives.  This would mean value stream mapping the current state process.  Specifically the company was going to carry a dramatically different set of products which required a new set of capabilities in Strategic Planning, Merchandising, Marketing, Procurement, Inventory Management, Retail Operations and Logistics. 

That scope defined the set of processes we needed to change first.  The overall goal was to enable the transformation of the company which would manifest itself in higher revenue, improved growth and profitability, greater customer satisfaction and superior employee engagement.

We decided to attack this by introducing the Lean technique of Value Stream Mapping to the organization.  We had to start with mapping the Current State process.

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Space Planning: Could You Run Out of Space in Your Warehouse too?

What’s the Difference Between Logistics and Distribution?

“We are out of space!”

“What?  We’re only in the middle of September.”

“The receiving docks are backed up.  We have trucks in the parking lot waiting to unload their goods.  There are even more containers on their way.  And we have no empty space left in the warehouse racking.”

That was the actual conversation I had with the head of the Distribution Centre (DC).  We had a big problem on our hands to say the least.

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The Growing Expectations of Last Mile Delivery!

What are the Top 7 Trends in Last Mile Logistics?

The latest advancements in technology have had huge impacts on the world we live in, almost overnight transforming industries such as taxi services, food and grocery delivery, and music. Sometimes this change happens so fast it’s hard to even comprehend the growing expectations and what’s happening for businesses and consumers alike.

Although many of these growing expectations have been positive, creating a more efficient and faster-moving world (can you imagine a world without Uber?), there are many that reach too far, not taking into account the realities of the industry they are frantic to establish themselves in.

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7 Pitfalls of Amazon FBA (Fulfillment By Amazon)!

How to Sell on Amazon! The Complete Guide!

Fulfillment by Amazon or Amazon FBA lets sellers in the Amazon marketplace take advantage of Amazon’s giant logistics operation to ship their orders.

FBA items are eligible for Amazon Prime shipping and Amazon handles your angry customers (which Amazon considers its customers, not yours). Amazon has dozens of warehouses all over the country, and more around the world, so your products may be in your customers’ hands quickly.

If you pull back the Amazon curtain, however, you find the picture isn’t always rosy.

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Customers Do Not Care About Your Problems!

Omnichannel Customer Service Best Practices!

“The system is down.  We can’t ship any customer orders. We’re not sure when the system will be back up again.”  Oh no … Customers do not care about this stuff.

Coming into the Holidays, the busiest time of the year, that is the last thing that I wanted to hear.

I thought about it and said, “The Customer doesn’t care.“

From that point forward we pulled together the necessary resources and visibility to get the problem solved quickly.   But the message was clear: The Customer doesn’t care about our internal problems.

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The Target Canada Story and the Brand Impact of the Supply Chain!

Brand Protection – The Definitive Role of the Supply Chain!

The responsibility for protecting and promoting your product or company brand is often thought to be generally held by the Marketing Department.  But in reality the Supply Chain organization has an enormous role to play as the Supply Chain can positively or negatively impact your brand in many significant and different ways.  This was the case with Target.  

One of the most pronounced examples of the role of the Supply Chain in serving and protecting your brand is found in the story of Target Canada.  Faced with unprecedented plans for expansion in Canada Target had to close its entire operation only two years after beginning operations.

The performance of the Supply Chain was a central element leading to this massive failure and damage to the Target brand.

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Get Ready for Holiday Now: Make It Boring (From A Supply Chain Perspective)!

Black Friday – If Your Supply Chain Isn’t Ready Now You Are In Trouble!

The Holiday season finished recently.  And the next Holiday season may seem far away.  But in the area of E-Commerce Fulfillment it will be here before you know it.  Now is the time to begin implementing the improvements and strategies you need to make this coming Holiday season more successful than last year.

Having gone through the ups and downs and stresses of several Retail Holiday seasons myself, one January I gave this direction to my team.  For the upcoming Holiday our theme was that we were going to have a BORING Holiday season … from a Supply Chain perspective.

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Customer Returns State … And What to Do Next! (Infographic)

The Downside of Free Returns and Exchanges!

Customer Returns are an inevitability in retail.

People buy things, take them home and for various reasons, they will then decide to return them to the store they purchased them.

While retailers likely hate dealing with returns, they need to have a policy in place that all staff understand in order to ensure it’s a streamlined process.

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Innovations in Offline Retail! (Infographic)

Augmented Reality (AR) is Set to Transform Retail and the Supply Chain!

There is no escaping the fact that offline retail has changed over the last number of years. The predominant reason for this is advancement in technology but specifically with the emergence of the Internet and associated devices which allow consumers to literally shop from the comfort of their couch.

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