The application of advanced forecasting and planning methodologies improve inventory management in a critical, high-volume repair and reverse logistics optimization business, dramatically reducing costs and fulfillment cycles while improving customer satisfaction.
When one of the world’s leading manufacturers of personal computers set new goals for its European operations, ModusLink was there to help.
The OEM turned over management of one of the most critical, high-volume segments of its reverse logistics program—the processor business—saving the manufacturer millions of dollars each year; reducing excess inventory; increasing same-day, on-time ship rates; and improving customer satisfaction.
A summer job I had during my University years involved the dismantling of old computer input/output machines and the recovery and salvage of all of the parts. For me it was good experience and good money. At the same time the disassembly of most every part of the machines for refurbishment, reuse, and recovery also seemed to be a worthy cause. It was Reverse Logistics before I knew what that was.
I considered it to be salvage, reclamation and repair activity. Over the ensuing years I was involved from time to time in other activities that involved quality problems, returns, repair, reclamation or recycling of some kind.
And then at some point all of these activities were included under the banner of “Reverse Logistics”.
For many companies, reverse logistics has become an integral part of their business plan, offering them the ability to maximize the efficiency of their operations.
Generally, reverse logistics is defined as “the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal. Remanufacturing and refurbishing activities are also may be included in the definition of reverse logistics.”