How The Evolution of E-Commerce Has Changed Customer Shipping Expectations !

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The evolution of e-commerce has paved the way for a new standard of shopping and customer shipping expectations. Especially with COVID-19 restrictions still being enforced around the world, shopping online has truly become both the safest and most convenient option for many around the world.

This is in part due to the amount of information that prospective customers can research about the products they’re interested in prior to purchasing them. One Google search of a particular product allows customers the ability to review its unique features and capabilities, price check amongst similar competing products, read customer reviews, and even find a way to bargain through the use of online coupons before deciding which product to ultimately purchase.

Online retail has become an enormous industry in the past few years. In 2019 alone, e-tail commerce totaled more than $3.5 trillion globally, with more than 1.92 billion people shopping online for products and services. 

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Retailer’s Guide to Delivering Phenomenal Delivery Experiences!

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Online shoppers are growing in huge numbers year after year, and so are their delivery expectations. According to a study, there were 268 million digital buyers in the United States in the year 2022 alone. This number is said to climb up to almost 285 million in 2025.

Also, 62% of online shoppers in the US say delivery speed is what makes for a good purchase experience. This has pushed  retailers to double down on their delivery efforts in the last mile.

Despite all the efforts, what’s stopping your retail and e-commerce businesses from providing excellent delivery experiences to your customers?

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How to Guarantee Faster and Safer Business Parcel Delivery!

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Any business involved in regular trading or transactions overseas requires parcels to be shipped back and forth. Business parcel delivery has always been a common part of businesses.

In recent years, the process has become even more streamlined and efficient thanks to the development of new technologies. This is because parcels can be used for deliveries, marketing messages, or any other interaction between businesses.

As a business, ensuring that your parcels and packages are delivered as quickly and safely as possible is crucial as this helps reduce late and wrong deliveries. It can also help you cut extra costs such as compensations and parcelling fees.

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The Final Link in Supply Chain: Start Your Own Delivery Business!

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The global supply chain has so many links. The last one is the delivery of the product to the end customer. Modern technology allows everyone to order nearly anything they think of online and wait for the product on their doors.

With billions of online store users, there’s a constant shortage of the final supply chain – the delivery. Starting a delivery business, in most cases, means success. Even big companies like Amazon and Etsy constantly lack people to handle their shipments, so starting your own delivery business means working alongside them.

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Sustainable Logistics: Making the Last Mile Eco-Friendly!

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Consumer activism and demands for fast, on-demand delivery with sustainable logistics are both on the rise.

Sustainable logistics solutions like recycling and reusing delivery packaging are affordable ways for online businesses to make same-day deliveries eco-friendly and satisfy their customer base.

This article is the first in a series on creating sustainable logistics for last-mile delivery.

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Key Benefits of Increased Visibility in Last Mile Delivery!

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Last-mile delivery visibility is key to business success. In fact, 93% of customers say they want to be informed with increased visibility throughout the entire delivery journey, from in-transit status through to final arrival date.

Moreover, 47% of customers refuse to even place a second order with a business with poor delivery visibility. By improving last-mile visibility with cutting-edge analytics software, you can boost your business’ productivity and customer satisfaction and loyalty, as well as benefit from accurate KPI benchmarking. 

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9 Steps to Create a Seamless Customer Shipping Experience!

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There is no denying the fact that the rise of e-commerce has changed the buying habits of consumers and customer shipping. Gone are the days when folks would have to go to physical stores to purchase what they need.

With the help of technology, businesses have brought their products and services to the people through their Internet-connected mobile devices. This has created a demand for same-day and express shipping to deliver goods as fast as they are ordered.

While this has increased convenience and customer satisfaction, same-day delivery involves some important and rather complex factors that have to be executed seamlessly to achieve the desired results.

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Delivery Drones are Taking Off! (Infographic)

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Also known as an “unmanned aerial vehicle” (UAV), a drone is an unpiloted aircraft or spacecraft. Drones can be operated remotely by a person or they can be controlled intelligently by computers, or in most cases, a combination of both, and used as delivery drones for instance.
 
Initially drones were primarily associated with the military and aviation sectors, however, they are now being increasingly used for various activities within the leisure, non-profit and commercial spheres.

In this piece, we will look at how retailers and logistics companies could use drones to deliver parcels to customers. 

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6 Techniques to Reduce Last Mile Delivery Costs!

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Last mile deliveries are one of the major costs that companies bear when it comes to breaking down the costs of the supply chain as a whole. The most efficient way to deal with this would be implementing a last mile delivery platform. We will get to that in a bit as we talk about how to reduce last mile delivery costs. 

According to  a report by Capgemini, last mile deliveries account for over 41% of the overall supply chain costs. Having determined that it becomes necessary that companies find ways to reduce last mile delivery costs.

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Delivery in the Age of Amazon!

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Brands don’t have to be Amazon to build stellar last mile delivery and fulfillment operations that win new business and drive customer loyalty.

However, they do have to look deeply and honestly at the way they run their delivery operations today, and then take the next step forward by making the necessary changes.

If you think delivery is just about transporting a product to the buyer, think again.

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How to Do More With Less in Your Last Mile Service!

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When we look at the industry leaders, the forecast for the logistics market is clear. Amazon’s continued success at omnichannel delivery and fulfillment, including one-day delivery for Prime subscribers, has increased the pressure on retailers and shippers to provide faster, lower priced, more convenient last mile service delivery and fulfillment.

They, in turn, look to their 3PLs, carriers and logistics providers as key partners in meeting these expectations and launching new last mile service delivery models. The raised expectations, coupled with the current wave of demand driving parcel and package delivery, is driving innovation across the market.

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ThankX Delivery Services!

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In March 2020, Real Estate Investor/Tax Analyst Carlos Colon (a Philadelphia native, raised in Puerto Rico) decided to bring an idea of his to life; one which was building in his heart for a long period of time.

Realizing that (due to COVID-19 quarantine regulations) many of his peers would be housebound with nothing to do and nowhere to go – Carlos wanted to give back to the community via a peer-to-peer altruistic (and mission-centered) delivery service. He asked his wife one day – “What’s the expression in American culture used to demonstrate gratitude when a chore or task is completed on another’s behalf?”

Soon thereafter, the genesis of #ThankX was born: Concierge Community Couriers (based in our very own Philadelphia)! “Thank[s]” represents gratitude; “X” represents express!

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Food Industry Delivery Trends!

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It’s never been easier for food companies and food industry to reach their customers. Restaurant delivery has grown 20% in the last five years; while estimates differ, online food delivery sales are estimated to grow as high as $220 billion by 2023 – 40% of total restaurant sales.

Online grocery may lag behind restaurants in online delivery adoption, but it’s definitely growing. Deutsche Bank estimates that the $24 billion online grocery market will surge to 120$ billion by 2025.

One reason for this growth is the recent proliferation of delivery models and fleet types: same hour, same day and next day delivery; single fleet, multi-fleet, crowdsourced fleets and in-house fleets; deliver from store, curbside pickup, delivery from robotic warehouses, and so many others.

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