Online shoppers are growing in huge numbers year after year, and so are their delivery expectations. According to a study, there were 268 million digital buyers in the United States in the year 2022 alone. This number is said to climb up to almost 285 million in 2025.
Also, 62% of online shoppers in the US say delivery speed is what makes for a good purchase experience. This has pushed retailers to double down on their delivery efforts in the last mile.
Despite all the efforts, what’s stopping your retail and e-commerce businesses from providing excellent delivery experiences to your customers?
Any business involved in regular trading or transactions overseas requires parcels to be shipped back and forth. Business parcel delivery has always been a common part of businesses.
In recent years, the process has become even more streamlined and efficient thanks to the development of new technologies. This is because parcels can be used for deliveries, marketing messages, or any other interaction between businesses.
As a business, ensuring that your parcels and packages are delivered as quickly and safely as possible is crucial as this helps reduce late and wrong deliveries. It can also help you cut extra costs such as compensations and parcelling fees.
Imagine you’re tracking a package online–you can see it’s traveled across oceans and continents, through sorting centers and onto trucks, and now it’s finally in your city. But this last bit of journey, known as the “last mile,” is where things can get tricky.
This is the final leg of the supply chain–the part where your package makes its way from the local distribution center to your doorstep. It’s a crucial stage, and often the most complex, costly, and time-consuming part of the whole delivery process.
For businesses, getting this last part right can be the difference between a happy customer and a lost opportunity.
Also known as an “unmanned aerial vehicle” (UAV), a drone is an unpiloted aircraft or spacecraft. Drones can be operated remotely by a person or they can be controlled intelligently by computers, or in most cases, a combination of both, and used as delivery drones for instance.
Initially drones were primarily associated with the military and aviation sectors, however, they are now being increasingly used for various activities within the leisure, non-profit and commercial spheres.
In this piece, we will look at how retailers and logistics companies could use drones to deliver parcels to customers.
Last mile deliveries are one of the major costs that companies bear when it comes to breaking down the costs of the supply chain as a whole. The most efficient way to deal with this would be implementing a last mile delivery platform. We will get to that in a bit as we talk about how to reduce last mile delivery costs.
According to a report by Capgemini, last mile deliveries account for over 41% of the overall supply chain costs. Having determined that it becomes necessary that companies find ways to reduce last mile delivery costs.
When we look at the industry leaders, the forecast for the logistics market is clear. Amazon’s continued success at omnichannel delivery and fulfillment, including one-day delivery for Prime subscribers, has increased the pressure on retailers and shippers to provide faster, lower priced, more convenient last mile service delivery and fulfillment.
They, in turn, look to their 3PLs, carriers and logistics providers as key partners in meeting these expectations and launching new last mile service delivery models. The raised expectations, coupled with the current wave of demand driving parcel and package delivery, is driving innovation across the market.
In March 2020, Real Estate Investor/Tax Analyst Carlos Colon (a Philadelphia native, raised in Puerto Rico) decided to bring an idea of his to life; one which was building in his heart for a long period of time.
Realizing that (due to COVID-19 quarantine regulations) many of his peers would be housebound with nothing to do and nowhere to go – Carlos wanted to give back to the community via a peer-to-peer altruistic (and mission-centered) delivery service. He asked his wife one day – “What’s the expression in American culture used to demonstrate gratitude when a chore or task is completed on another’s behalf?”
Soon thereafter, the genesis of #ThankX was born: Concierge Community Couriers (based in our very own Philadelphia)! “Thank[s]” represents gratitude; “X” represents express!
It’s never been easier for food companies and food industry to reach their customers. Restaurant delivery has grown 20% in the last five years; while estimates differ, online food delivery sales are estimated to grow as high as $220 billion by 2023 – 40% of total restaurant sales.
Online grocery may lag behind restaurants in online delivery adoption, but it’s definitely growing. Deutsche Bank estimates that the $24 billion online grocery market will surge to 120$ billion by 2025.
One reason for this growth is the recent proliferation of delivery models and fleet types: same hour, same day and next day delivery; single fleet, multi-fleet, crowdsourced fleets and in-house fleets; deliver from store, curbside pickup, delivery from robotic warehouses, and so many others.
Consumers, retailers, and logistics providers alike are seeking ways to reduce their environmental impact, opting to implement sustainable habits, practices, and technologies both in their daily lives and in business operations such as sustainable home delivery.
The global supply chain has so many links. The last one is the delivery of the product to the end customer. Modern technology allows everyone to order nearly anything they think of online and wait for the product on their doors.
With billions of online store users, there’s a constant shortage of the final supply chain – the delivery. Starting a delivery business, in most cases, means success. Even big companies like Amazon and Etsy constantly lack people to handle their shipments, so starting your own delivery business means working alongside them.
Last-mile delivery visibility is key to business success. In fact, 93% of customers say they want to be informed with increased visibility throughout the entire delivery journey, from in-transit status through to final arrival date.
Moreover, 47% of customers refuse to even place a second order with a business with poor delivery visibility. By improving last-mile visibility with cutting-edge analytics software, you can boost your business’ productivity and customer satisfaction and loyalty, as well as benefit from accurate KPI benchmarking.
There is no denying the fact that the rise of e-commerce has changed the buying habits of consumers and customer shipping. Gone are the days when folks would have to go to physical stores to purchase what they need.
With the help of technology, businesses have brought their products and services to the people through their Internet-connected mobile devices. This has created a demand for same-day and express shipping to deliver goods as fast as they are ordered.
While this has increased convenience and customer satisfaction, same-day delivery involves some important and rather complex factors that have to be executed seamlessly to achieve the desired results.