The evolution of e-commerce has paved the way for a new standard of shopping and customer shipping expectations. Especially with COVID-19 restrictions still being enforced around the world, shopping online has truly become both the safest and most convenient option for many around the world.
This is in part due to the amount of information that prospective customers can research about the products they’re interested in prior to purchasing them. One Google search of a particular product allows customers the ability to review its unique features and capabilities, price check amongst similar competing products, read customer reviews, and even find a way to bargain through the use of online coupons before deciding which product to ultimately purchase.
Online retail has become an enormous industry in the past few years. In 2019 alone, e-tail commerce totaled more than $3.5 trillion globally, with more than 1.92 billion people shopping online for products and services.
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