Aftermarket Archives - Supply Chain Game Changer™

Has Walmart Beat Amazon Using an Omnichannel Returns Strategy?

Customer Returns State … And What to Do Next! (Infographic)

Amazon has reigned supreme in e-commerce for years, but Walmart is well on its way to making the e-commerce giant a little nervous. Amazon acquired Whole Foods and dropped the price of Prime Pantry through Prime Perks. Amazon began looking into brick-and-mortar storefronts, hoping to capture a new slice of the omnichannel pie.

Walmart has a different approach, and in several ways, Walmart is positioning itself to best Amazon in e-commerce through an innovative, omnichannel return strategy. To understand the true scope of this accomplishment, supply chain leaders need to understand the precursor steps Walmart has taken.

Reverse Logistics and the Power of Your 3PL!

The Downside of Free Returns and Exchanges!

For many companies, reverse logistics has become an integral part of their business plan, offering them the ability to maximize the efficiency of their operations.

Generally, reverse logistics is defined as “the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal. Remanufacturing and refurbishing activities are also may be included in the definition of reverse logistics.”