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A new survey from Brightpearl found that 42 percent of U.S. retailers say they have seen an increase in the number of returns and “serial returners” over the last 12 months.
What’s more, 61 percent of the retailers surveyed said they would ban serial returners.
This is an interesting change in an industry that has put so much emphasis on facilitating free returns and exchanges.
Continue reading “The Downside of Free Returns and Exchanges!”Amazon has reigned supreme in e-commerce for years, but Walmart is well on its way to making the e-commerce giant a little nervous. Amazon acquired Whole Foods and dropped the price of Prime Pantry through Prime Perks. Amazon began looking into brick-and-mortar storefronts, hoping to capture a new slice of the omnichannel pie.
Walmart has a different approach, and in several ways, Walmart is positioning itself to best Amazon in e-commerce through an innovative, omnichannel return strategy. To understand the true scope of this accomplishment, supply chain leaders need to understand the precursor steps Walmart has taken.
Continue reading “Has Walmart Beat Amazon Using an Omnichannel Returns Strategy?”
