“Omnichannel” is certainly the prevalent phrase in the E-Commerce arena. The expectation in an Omnichannel world is that a customer can order what they want, when they want, on whatever device they want, and have it delivered how they want.
The physical delivery part of the Omnichannel expectation can be very elusive. Many companies claim that they are Omnichannel service providers. But are they really?
How many E-Commerce Fulfillment options are there? And how many do you provide in your company?
Blog post originally created and published by, and permission to publish here provided by, Lora Cecere. Lora Cecere is Founder and Chief Executive Officer of the research firm Supply Chain Insights at http://supplychaininsights.com/
Supply chain technology is changing rapidly as new, innovative solution providers leave traditional legacy players behind.
Tremors. Seismic shifts. In supply chain management technology there is a fault line separating new, innovative technology providers and traditional supply chain software providers, and the gap between them is growing.
Even though modern coffee machines offer an attractive variety of caffeinated drinks like cappuccino or latte macchiato, for me it is a simple cup of black coffee that helps kick-start my productivity when the clock strikes 8 am.
This “kick-start”, or boost aspect of coffee was randomly discovered between the sixth and the ninth century. A widespread tale sets the scene in the kingdom of Kaffa, in Abyssinia – which today is Ethiopia – where a shepherd one day observed that his sheep were unusually cheerful after eating white blossoms and red cherries from a previously unknown plant. Further, it is said that the shepherd told monks from the nearby monastery about his new discovery, but they tagged the beans as “Devil´s work” and hurled them into a fire. The delicious smell that rose from the pit of the fire brought on the idea of roasting the beans.
The company I had just joined was nearing the finish line on the implementation of a new WMS system. They had been working on the system change for a few years. Now implementation was only a few months away.
As the implementation date drew closer one of the key Warehouse management leaders, heading the project from the beginning, left the company. We forged ahead and implemented the system on April 1st. That’s right, April 1st!
No matter what industry you are in and no matter what channels you are serving your Customers expect delivery of their goods on time.
You may have different pressures, to increase profits for instance, but you must take care of the basic expectation of on time delivery first.
If you don’t have on time delivery all your other pressures will not matter. Your customers will go elsewhere and your business will fail. Even if you have a unique product that no one else in the world has (for now) you must deliver on time to your customers. If not there will always come a time when your customers will be able to go elsewhere.
Providing on time delivery may seem basic. But it is the foundation on which the rest of your business must be built.
Blog post created by Amy Carriere. Amy is a Professional Intuitive & Communications Coach helping businesses & professionals get BIG results in social media, marketing & public speaking.
Imagine there was a super tool available to you at all times that would provide you with the insight to know the best direction moving forward, motivating you to take action!
Imagine this “super” tool would also give you the ability to see things differently, communicate powerfully, generate innovative ideas, and make quick decisions without getting caught up in the details and massive amounts of information.
A few days ago I chatted with my brother on the telephone.
In the midst of our conversation, I could hear that he was chopping up something on a cutting board.
“What are you cooking,” I asked him.
“I’m making a banana smoothie. I ordered groceries the other day and had them delivered through Amazon Fresh. I was a complete idiot and forgot to double-check the order. So, instead of 4 bananas, I got 4 bundles of bananas.”