The CEO came in to my office carrying a product and said, “The label is off centre on this item. It has a quality defect.” I responded, “Is that actually a quality defect? Quality is a measure of conformance to a standard, and we have no standards.” The CEO didn’t quite understand the distinction. Certainly the item was mis-labelled. But there was absolutely no Quality management process in the company.
I toured all of the company’s facilities around the globe. It seemed like we had a tremendous amount of resource working on quality. But they were spending 100% of their time on inspection. A report subsequently confirmed my concerns. Over 10% of our entire direct workforce was spending the vast majority of their time doing 100% inspection. We had a Quality management system but it’s only principle was to inspect in quality.
Whichever the situation was, proper Quality management objectives required something to change in both cases!
Continue reading “Quality Management (Part 1) – A Tale of Two Companies: Different Starting Points”
Many projects often fade away over time and fall well short of their original goals. People face many very real challenges in leading these projects. So how do you avoid having your project become another program-of-the-month and disappear from view? Is there a formula?
As we have discussed in other blog posts we have tackled Inventory Turnover several times, amongst many other challenges. We have doubled turnover and achieved industry leading results in very short periods of time.
Your challenge may be trying to improve Inventory performance or trying to create a transformational improvement in some other area. We have found that there is a formula and a set of key principles that are critical to driving the game changing results you are looking for.
Continue reading “Inventory Turnover Breakthrough (Part 6) – A Formula For Achieving Game Changing Results!”
We had to begin the transformation of the company’s business processes to support the new business objectives. Specifically the company was going to carry a dramatically different set of products which required a new set of capabilities in Strategic Planning, Merchandising, Marketing, Procurement, Inventory Management, Retail Operations and Logistics.
That scope defined the set of processes we needed to change first. The overall goal was to enable the transformation of the company which would manifest itself in higher revenue, improved growth and profitability, greater customer satisfaction and superior employee engagement.
We decided to attack this by introducing the Lean technique of Value Stream Mapping to the organization. We had to start with mapping the Current State process.
Continue reading “Global Process Excellence (Part 6) – Lean Transformation in Retail … Value Stream Mapping your Current State Process!”
“The system is down. We can’t ship any customer orders. We’re not sure when the system will be back up again.”
Coming into the Holidays, the busiest time of the year, that is the last thing that I wanted to hear.
I thought about it and said, “The Customer doesn’t care.”
From that point forward we pulled together the necessary resources and visibility to get the problem solved quickly. But the message was clear: The Customer doesn’t care about our internal problems.
Continue reading “E-Commerce (Part 6) – Customers Do Not Care About Your Internal Problems!”
The box I was looking at in the Pick-To-Light (PTL) lane was full of at least 1-2 dozen different skus with as many as one to twenty of each sku in the box. It looked like the insides of a piñata in there. Although a piñata is used in celebrations I was quite sure that when the retail store opened the box they wouldn’t be celebrating.
All along the PTL conveyor every box looked like an explosion of different skus in different quantities. At every station an employee was following the lights and picking a different quantity of each sku from one set of boxes and putting them in the “piñata” box.
I knew that this was the way it had historically been done, and the company had just spent millions and millions of dollars automating this historic process, but from a Lean perspective the whole approach was wasteful, slow, and expensive.
Was it really necessary to touch every single piece of every single sku multiple times?
Continue reading “A “Don’t Touch” Strategy will Dramatically Lean out your Supply Chain!”
THE SUPPLY CHAIN GAME CHANGER BLOG
Welcome to the launch of our Supply Chain Game Changer blog.
The Supply Chain touches all of our lives whether it be in business or personally. No matter what industry you are in or are touched by, all involve the movement of goods, services, and information. So the most efficient functioning of the Supply Chain affects us all. And it affects us in every aspect of our lives whether we are consumers, employees, or business leaders.
With a career spent in Supply Chain I’ve seen many ways of performing the processes involved in managing the Supply Chain. Many of these processes are highly efficient. Yet many more are highly inefficient. Regardless, everyone strives to improve the way things are done. And every experience has been an opportunity for growth.
In this blog I’d like to share my experiences in improving the Supply Chain. There have been some remarkable achievements and there have been some missteps along the way. However there are lessons to be learned and experiences to be shared in every case. And I hope that this learning and shared experience will be of value as you seek to improve the Supply Chain you are a part of.
Additionally I invite you to comment and send me content. By learning, not only from successes but from failures, we will all be better going forward. There is a wonderful world of people and experiences that we can all learn from.
So again I welcome you to the launch of the Supply Chain Game Changer blog.
Please see my other posts and visit our website at supplychaingamechanger.com. Feel free to like our posts and send in your comments or ideas for future posts or for changes to our web site.
Selected as one of the Top 75 Supply Chain Blogs on the Internet.