If there’s one aspect of customer service that has seen significant changes over the last few years it’s how customers and businesses interact with each other. On the technological front, chatbots have made a significant impact on how companies communicate, but also how it’s affected the supply chain.
Businesses that are considering incorporating chatbots for the sake of streamlining their operations can also see a positive effect on the overall operations, including efficiency in the supply chain. But how can chatbots have a positive effect on this aspect?
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