What are Chatbots and Why Does Your Business Need Them?

You can communicate with customers in different ways – by phone, email, SMS, instant messengers, social networks and other channels. It has been proven that not only the quality of feedback is important to users, but also the time of its submission – they expect to receive a response from the support service within 10 minutes. 

Otherwise, the client may go to a “faster” competitor. In this case, you need to contact specialists using keenethics.com. After all, it is experienced developers who know what methods to use in this matter.

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How Can Chatbots Positively Impact a Business’s Supply Chain?

If there’s one aspect of customer service that has seen significant changes over the last few years it’s how customers and businesses interact with each other. On the technological front, chatbots have made a significant impact on how companies communicate, but also how it’s affected the supply chain.

Businesses that are considering incorporating chatbots for the sake of streamlining their operations can also see a positive effect on the overall operations, including efficiency in the supply chain. But how can chatbots have a positive effect on this aspect?

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