While ‘supply chain’ refers to the journey from raw material, to happy repeat customer, a critical element that is often overlooked is the order processing. This operation involves ‘goods in’, picking, packing, distribution, ecommerce fulfilment and increasingly, value-added services such as outsourced contact centre support, customs clearance, and specialist storage solutions.
In this article, we will delve into the various elements of third-party logistics (3PL), and things to consider when finding the right one.
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