Dealing with delivery issues is part of life for eCommerce companies. You need to track your packages and work with the carrier and your customer when problems arise. However, since COVID-19 disrupted every aspect of supply chain management, including consumer deliveries, it’s even more crucial to direct every part of your fulfillment and delivery processes especially when they are “out for delivery”.
When a package is “out for delivery,” that could be a sign it will soon be delivered or your first notice that the delivery has run into trouble.
However, before we delve into delivery exceptions, let’s take a step back and review the order status notifications customers can get during the fulfillment and delivery process.
Continue reading “Out for Delivery – How to Handle Delivery Exceptions!”