Shiny New Technology or Back to the Basics? What is Your Strategy?

We hear about all of this cool and exciting new technology every day. Blockchain, Artificial Intelligence, Drones and Autonomous Vehicles, Virtual Reality and Augmented Reality, Big Data and more.

As such it’s easy to become enamoured with the prospects of implementing these brand new technologies in your company.

But for many companies they are struggling each and every day just to get the basics right. Ensuring deliveries are on time, making sure purchase orders are placed, changed, and acknowledged, keeping track of and reducing inventory levels, managing forecasts and forecast accuracy, and training and retaining resources are just a few of the basics that companies are working vigilantly to address every hour of every day.

Given pressures to reduce costs, improve productivity, increase competitiveness and increase asset velocity what should your strategic focus be?

Shiny new technology or boring old basics?

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Never Automate a Bad Process!

SC Viral The Pandemic Diaries

When I was presenting the latest Supply Chain Strategic Plan the CEO said to me, “We’ve already spent millions on Supply Chain! Every process should be working like clockwork. Why do you need more money?”

It was true, to a degree. While I had only recently joined the company it was true that the company was investing over $10 million to upgrade and automate their Distribution Center operations.

My predecessor had spearheaded this investment. The current Distribution Center operations were unable to handle the growth, the change in product mix, and the dynamics associated with rapid fulfillment and online shopping.

But there were some fatal flaws which were at the core of their investment plan. Most significantly they failed to optimize the process first.

As a result they were spending millions of dollars automating a bad process.

Continue reading “Never Automate a Bad Process!”