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The Omni-channel Approach to Customer Experience!

How to Synchronize Your Supply Chain!

In the last decade, the growing adoption of ecommerce has been swift–and ruthless. Huge retail market players like Best Buy and Toys R’ Us are shutting down huge chunks of their physical locations due to plummeting revenue and poor customer experience.

Not only is this a result of not embracing ecommerce early in its wave, they are also now competing with ecommerce giants like Amazon and Alibaba who sell the same or competing products online.

Traffic drought in physical stores could be attributed to the rising number of purchases made over the internet for certain customer and product segments. For some, the revenue drop is significant. And yet another part of the challenge big box retailers face as publicly traded companies is that they have to answer to their investors–and with ecommerce delivering superior results, the patience afforded to big box retailers is just not as generous.

So, where does the success of ecommerce lie?

Amazon and Uber Impact on Logistics!

3 Key Trends in E-Commerce Logistics!

The logistics industry is worth over $8.1 trillion. Not only it is an incomprehensibly big market, there are countless factors shaping it.

Globalization introduced a new level of complexity. International shipping has become a norm and customer expectations are higher than ever: we want our shipments on time, delivered as soon as possible and for this complex service we are willing to pay less and less.

In order to meet these high expectations and keep their customers satisfied, logistics service providers have to reach a never-before-seen level of efficiency.

Logistics is only seldom mentioned when we talk about innovation: industries like IT, telecommunications and automotive are the ones that first come to mind. Yet logistics, which represents an enormous opportunity given its size and its potential growth, has undergone a major transformation as well and the process is not close to an end.

The following infographic shows us how two multi-billion dollar companies, Uber and Amazon are revolutionizing the industry. Will a taxi app and an online retailer be the ones setting the new standards?

Amazon and Uber are the two giants in the industry. And the E-Commerce marketplace requires companies to provide a fast, free (or inexpensive to the customer), and reliable last mile delivery solution. This tremendous article provides a great characterization of Amazon and Uber in the Last Mile marketplace.

Amazon and Uber article and permission to publish here provided by Sam White at Argentus. Created by trademachines.com. Originally published on Supply Chain Game Changer on December 6, 2017.

What Makes Amazon Web Services the Leader? (Infographic)

Lessons from the Edge of the Abyss! Surviving a System Implementation!

You may or may not have heard about Amazon Web Services (AWS for short), but there’s a very good chance that you have used a site hosted on their servers.

Netflix, Reddit, and Pinterest all use AWS services, as do other giants of the digital world, like Dropbox and VMWare. What’s more, The Central Intelligence Agency (CIA) too picked AWS over computer giant IBM to build their private cloud.

AWS rules the world of cloud hosting. No wonder, Amazon made $45.37 billion from its Amazon Web Services (AWS) segment in 2020.