When people think of bias, they often think of race, age, religion, or gender. But are you aware of accent discrimination? It’s actually quite common, and can affect people in a number of ways, including socially and professionally. It can also affect their self-esteem and self-confidence.
In addition to accent reduction software, increasingly a solution for offshore call centers, there are strategies to address accent bias in the workplace. Keep reading.
Continue reading “Strategies to Address Accent Bias!”