Although every part of a parcel’s journey from source to recipient has experienced increased congestion in the past few years, last-mile logistics suffers the most. Mailroom management software offers residential properties the ideal solution for handling increased volume while boosting tenant satisfaction in a big way.
The reasons include Covid-19 restrictions, more digital shopping opportunities like grocery delivery, and new appreciation for convenience, speed, and savings. In order to reap all these benefits, the entire supply chain experienced a shift toward growth.
When it comes to last-mile logistics, however, the front desk workers at residential buildings need extra help.
Last-Yard Logistics Exist On-Site in Residential Buildings
A large part of recipient satisfaction comes not from how well the delivery companies transport parcels to their building but from what happens once it gets there. From a property manager perspective, putting packages in the hands of the current tenant means an opportunity to offer service above and beyond the ordinary.
Far too many parcels get delivered daily to make handling fast an efficient, however. Mailrooms have become the nerve centers of multi-unit residences with both physical items and information flowing from the front desk to individual flats.
As volume increases, it becomes ever more difficult to manage with old-fashioned logbooks and spreadsheets. Residents expect better service and, when they get it, their satisfaction, reviews, and referrals to potential new tenants improve.
Per-person package deliveries continue to increase, which means more handling responsibilities for building managers and front desk personnel. Data from across 34,00 deliveries.
Mailroom Management Software Ease the Burden
Logistics and shipping companies do not drive around with a clipboard and paper list of delivery locations. The front desk or management personnel in residential buildings should not rely on inefficient methods either. With the Covid-19 pandemic-related explosion of ecommerce shopping and at-home delivery, investing in effective mailroom management and internal parcel tracking software provides multi-faceted benefits.
DHL alone reported increases over 4 million parcelson peak delivery days. These numbers are reflected by all other major carries, with projections pointing to continued use of online shopping from home.
As the fulcrum of last-mile logistics, a building’s mailroom needs a system in place that manages receipt, handling, notification, and handover to the addressee. The nerve center needs to operate efficiently and without error or delay.
Property managers who can offer secure and accurate package handling and delivery have another sought-after amenity to offer all residents. To do so the need receptionists with the correct receptionists skills and tools!
The ability to handle the increasing challenge of parcel delivery to residential customers has become a necessary part of mailrooms everywhere. Last-mile or last-yard logistics now takes place inside buildings as hundreds of packages transfer from shipping trucks onto front desks every day.
Those who invest in mailroom management software systems put themselves in the perfect position to both handle the rising volume of parcels and the changing needs of tenants. When this happens, satisfaction soars and benefits residential properties in far-reaching and lucrative ways.
Article By Arthur Zargaryan
Creator of Parcel Tracker, Internal Parcel and Mailroom Management Software.