Omnichannel (Part 1) – Turn your Brick And Mortar Stores into E-Commerce Distribution Hubs!

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Retailers with Brick and Mortar stores continue to be under tremendous pressure.  Competition is intense in the fast growing Omnichannel E-Commerce world.  Every week there seems to be news about how one Retailer or another is closing more of their stores.

And very few Retailers with Brick And Mortar stores have been able to make a profit in E-Commerce.  Competitors who only sell online without physical stores appear to have an advantage with lower overhead costs.

So how can Brick And Mortar Retailers turn their stores into a competitive advantage plus a source of greater profitability?

Continue reading “Omnichannel (Part 1) – Turn your Brick And Mortar Stores into E-Commerce Distribution Hubs!”

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Global Process Excellence (Part 6) – Lean Transformation in Retail … Value Stream Mapping your Current State Process!

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We had to begin the transformation of the company’s business processes to support the new business objectives.  Specifically the company was going to carry a dramatically different set of products which required a new set of capabilities in Strategic Planning, Merchandising, Marketing, Procurement, Inventory Management, Retail Operations and Logistics.

That scope defined the set of processes we needed to change first.  The overall goal was to enable the transformation of the company which would manifest itself in higher revenue, improved growth and profitability, greater customer satisfaction and superior employee engagement.

We decided to attack this by introducing the Lean technique of Value Stream Mapping to the organization.  We had to start with mapping the Current State process.

Continue reading “Global Process Excellence (Part 6) – Lean Transformation in Retail … Value Stream Mapping your Current State Process!”