Inventory Turnover Breakthrough (Part 6) – A Formula For Achieving Game Changing Results!

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Many projects often fade away over time and fall well short of their original goals.  People face many very real challenges in leading these projects.  So how do you avoid having your project become another program-of-the-month and disappear from view?  Is there a formula?

As we have discussed in other blog posts we have tackled Inventory Turnover several times, amongst many other challenges.  We have doubled turnover and achieved industry leading results in very short periods of time.

Your challenge may be trying to improve Inventory performance or trying  to create a transformational improvement in some other area.  We have found that there is a formula and a set of key principles that are critical to driving the game changing results you are looking for.

Continue reading “Inventory Turnover Breakthrough (Part 6) – A Formula For Achieving Game Changing Results!”

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Global Process Excellence (Part 6) – Lean Transformation in Retail … Value Stream Mapping your Current State Process!

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We had to begin the transformation of the company’s business processes to support the new business objectives.  Specifically the company was going to carry a dramatically different set of products which required a new set of capabilities in Strategic Planning, Merchandising, Marketing, Procurement, Inventory Management, Retail Operations and Logistics.

That scope defined the set of processes we needed to change first.  The overall goal was to enable the transformation of the company which would manifest itself in higher revenue, improved growth and profitability, greater customer satisfaction and superior employee engagement.

We decided to attack this by introducing the Lean technique of Value Stream Mapping to the organization.  We had to start with mapping the Current State process.

Continue reading “Global Process Excellence (Part 6) – Lean Transformation in Retail … Value Stream Mapping your Current State Process!”

E-Commerce (Part 6) – Customers Do Not Care About Your Internal Problems!

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“The system is down.  We can’t ship any customer orders. We’re not sure when the system will be back up again.”

Coming into the Holidays, the busiest time of the year, that is the last thing that I wanted to hear.

I thought about it and said, “The Customer doesn’t care.

From that point forward we pulled together the necessary resources and visibility to get the problem solved quickly.   But the message was clear: The Customer doesn’t care about our internal problems.

Continue reading “E-Commerce (Part 6) – Customers Do Not Care About Your Internal Problems!”